We had an early afternoon dinner at PF Chang's the other day. If you love Chinese food, PF Chang's is the place for you.
Believe me, if anyone loves Chinese food, it's me! I even worked my way through my last 2 years of college (and the whole menu) at an excellent, small Chinese restaurant in Sonoma California back in the early 80's.
PF Chang's Restaurant
So, back to PF Chang's...Chang's serves the best Won Ton soup!
The soup is part of my "go-to" meal at Chang's. I always order a cup of Won Ton soup and an order of Chicken Lettuce Wraps. The Lettuce Wraps are actually an appetizer, but I eat the wraps as my meal.
PF Chang's Lettuce Wraps
Wild Bill decided to have a cup of Won Ton and an appetizer for his meal too. He ordered the Mongolian Pot Stickers.
Mongolian Pot Stickers Yummy Photo From The Menu
The Mongolian Pot Stickers looked great in the photo on the menu, but when he tried one he said they were terrible! You know I had to try one...being a self-proclaimed expert and all.
I took one bite and had to agree with him. They were mushy and...and...let's just call them "Not Good!"
The waitperson, Katie, was a great server. I hate to complain at restaurants because I remember what it is like to be caught in the middle between the customer and the kitchen, but when Katie saw Wild Bill had barely touched his Pot Stickers, she asked if they were okay and offered to get him something else.
Bill tried to be kind and said he just didn't like them. I told Katie I took a small bite and wouldn't recommend them.
Later, I asked Katie for a box for my leftover Lettuce Wraps, and she went off to get it and our check. It took longer than normal for Katie to return, and when she brought the check she had taken the Pot Stickers off our bill.
Next the manager came to our table and apologized for the Pot Stickers. He said he'd cut into one and thought they were undercooked, so he went to the chef to show him and the chef said he thought the whole shipment they had received was a problem.
The manager said the Mongolian Pot Stickers were usually excellent, and he hoped we would try them again the next time we came in. Then he provided us with a $10 gift card to pay for an appetizer on our next visit!
He even encouraged us to post about the problem with the Pot Stickers on PF Chang's website so other customers would feel comfortable discussing problems with the food to Chang's management!
This action on the part of the server and the manager was above and beyond what we have come to expect these days. I am reminded of a saying that restaurants used to have on their menus:
"If you think our food is good, please tell everyone. If you think our food is not good, please tell us!"
Thanks for dropping by!