We had an early afternoon dinner at PF Chang's the other day. If you love Chinese food, PF Chang's is the place for you.
Believe me, if anyone loves Chinese food, it's me! I even worked my way through my last 2 years of college (and the whole menu) at an excellent, small Chinese restaurant in Sonoma California back in the early 80's.
PF Chang's Restaurant
So, back to PF Chang's...Chang's serves the best Won Ton soup!
The soup is part of my "go-to" meal at Chang's. I always order a cup of Won Ton soup and an order of Chicken Lettuce Wraps. The Lettuce Wraps are actually an appetizer, but I eat the wraps as my meal.
PF Chang's Lettuce Wraps
Wild Bill decided to have a cup of Won Ton and an appetizer for his meal too. He ordered the Mongolian Pot Stickers.
Mongolian Pot Stickers Yummy Photo From The Menu
The Mongolian Pot Stickers looked great in the photo on the menu, but when he tried one he said they were terrible! You know I had to try one...being a self-proclaimed expert and all.
I took one bite and had to agree with him. They were mushy and...and...let's just call them "Not Good!"
The waitperson, Katie, was a great server. I hate to complain at restaurants because I remember what it is like to be caught in the middle between the customer and the kitchen, but when Katie saw Wild Bill had barely touched his Pot Stickers, she asked if they were okay and offered to get him something else.
Bill tried to be kind and said he just didn't like them. I told Katie I took a small bite and wouldn't recommend them.
Later, I asked Katie for a box for my leftover Lettuce Wraps, and she went off to get it and our check. It took longer than normal for Katie to return, and when she brought the check she had taken the Pot Stickers off our bill.
Next the manager came to our table and apologized for the Pot Stickers. He said he'd cut into one and thought they were undercooked, so he went to the chef to show him and the chef said he thought the whole shipment they had received was a problem.
The manager said the Mongolian Pot Stickers were usually excellent, and he hoped we would try them again the next time we came in. Then he provided us with a $10 gift card to pay for an appetizer on our next visit!
He even encouraged us to post about the problem with the Pot Stickers on PF Chang's website so other customers would feel comfortable discussing problems with the food to Chang's management!
This action on the part of the server and the manager was above and beyond what we have come to expect these days. I am reminded of a saying that restaurants used to have on their menus:
"If you think our food is good, please tell everyone. If you think our food is not good, please tell us!"
Thanks for dropping by!
Now that's what I call customer service. The chopped chicken salad at Pei Wei was a staple in my diet when I lived in Texas. Boy, I miss those days...
ReplyDeleteGreat customer service! A bit of a rarity these days. Suddenly I'm starving for wonton soup.
ReplyDeleteGotta love that kind of customer service and assumption of lack of quality.
ReplyDeleteWe do not have a PFChang's within driving distance here but I get their Orange Chicken in the frozen section here (and take out the lima beans). lol
Hope you and Wild Bill have a blessed Sunday- xo Diana
How nice. I guess that I am very naive but I am surprised that they weren't made on site. I guess that isn't done anymore in many restaurants.
ReplyDeleteI think they have a corporate kitchen in each region that makes the things that can be prepped ahead of time. We've had the other pot stickers on their menu and they are excellent.
DeleteSuch great customer service. I love PF Changs for their lettuce wraps. I think they are the best there. Isn't it nice to know that customer service is still alive and well. Thanks for sharing your experience with all of us.
ReplyDeleteHugs,
Kris
Wow...wow...wow...see, it's not the problem, it's how they handle it. I think they handled this well. It makes me want to go there!
ReplyDeleteYes, you hit the nail right on the head. We were impressed with their actions.
DeleteI love it that they handled this so well. There isn't one near us, so we've only eaten there once. The food was very good that time.
ReplyDeleteSurprisingly, we have never eating at PF Chang's. My sister and BIL love it and the hubster loves Chinese food...me, not so much! So glad you had a great experience though. So many places no longer care about customer satisfaction! Love and hugs!
ReplyDeleteTry the Chicken Lettuce Wraps. They are wonderful. I would have them everyday if we lived in a town with a PF Chang's in it. We have to travel about 35 miles to one.
DeleteThey bent over backwards to make things right. You don't find that much now a days.
ReplyDeleteWe don't have a PF Chang's around where I live but if there was one I'd go. :)
We love Chinese food but have not eaten at this restaurant. I applaud their handling of the situation. Visiting with you from Mari's blog. Have a great day.
ReplyDeleteNow that is great customer service. We love Chinese too, and had a good little Chinese place here in town. They have been here for several years and were always busy. The last time I picked up our food order from there, there was a new cook. The food was tasteless. It was awful. We want to let them know, but they speak very little English. Wonder if they know what 'not good' means. :) Wish there was a PF Chang's close by.
ReplyDeleteEverything looks so good!! We do not have a PF Chang's near us and Joe does not like Chinese food but i do!! Thanks so much for all your well wishes and prayers! I truly appreciated them and i am glad the surgery is now over with...
ReplyDeleteHugs,
Deb